Family Birthstone Jewelry FAQs

About Our Jewelry

❖ Can't find what you're looking for?

If you don’t see exactly what you’re looking for, we’re happy to help. Whether you’re searching for a specific design, creating a custom piece, or looking for the perfect gift, our team is here to assist. Just contact us, and we’ll help you find the perfect piece.

❖ What materials are your jewelry made from?

Our jewelry is crafted from premium quality materials, including solid 14K gold, genuine .925 sterling silver, and natural and lab grown genuine birthstones, depending on the design.

❖ Is 14K gold or sterling silver better for a mother’s necklace?

Both are excellent choices! Sterling silver offers a beautiful, versatile look at a more affordable price, while 14K gold is a premium option valued for its beauty, durability, and lasting quality. If you’re unsure, take a peek at Mom’s favorite jewelry and choose the metal she loves to wear most.

❖ How can I stay updated on new arrivals and promotions?

Subscribe to our email newsletter and follow us on social media to be the first to hear about new arrivals, exclusive promotions, and special offers.

Choosing & Personalizing Family Jewelry

❖ How do I choose a mother’s birthstone necklace?

Start by choosing a necklace style that fits Mom’s or Grandma’s taste, then personalize it with the birthstones of her children, grandchildren, or other loved ones. Consider the metal she wears most often, such as sterling silver or 14K gold (white and rose gold available on select items by special request). A personalized birthstone necklace creates a meaningful piece that beautifully represents her unique family.

❖ What order should birthstones be placed in family jewelry?

There’s no right or wrong order! Many families arrange birthstones from oldest to youngest, while others choose by color or personal preference. The best arrangement is simply the one that feels most meaningful to you.

❖ How many birthstones can I put in a family necklace?

The number of birthstones depends on the necklace design you choose. Some styles are perfect for smaller families, while others can accommodate larger families with several children or grandchildren.

❖ Can I use children’s and grandchildren’s birthstones together?

Absolutely! Mix children, grandchildren, or any loved ones you’d like to celebrate. Combining generations makes family birthstone jewelry an extra-special keepsake for Mom or Grandma.

❖ Can I combine birthstones from different months?

Yes! Mixing birthstones from different months is what makes family jewelry so personal. Choose the birthstones that represent the people you love and create a combination that’s uniquely yours.

❖ What birthstone represents each month?

Birthstone jewelry adds a personal touch by celebrating the children, grandchildren, and loved ones who make your family special. For more about each month and its stone, explore our Birthstone Information Guide below.

Birthstone Information

Ordering & Payment

❖ What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept secure digital payment options such as PayPal, Apple Pay, Google Pay, and Amazon Pay for a fast, convenient checkout. Every transaction is encrypted and securely processed to protect your personal information.

❖ Can I modify or cancel my order after it's been placed?

Because we quickly begin processing personalized and custom jewelry, please contact us as soon as possible if you need to make changes. While we can’t guarantee modifications or cancellations once production has started, we’ll do our best to accommodate your request.

❖ Do your items come packaged?

Yes! Every order arrives in a complimentary gift box, making it perfect for gifting or treating yourself.

Shipping & Delivery

❖ When will my order ship?

Each piece is carefully handcrafted to order. Custom and personalized jewelry typically ships within 3–4 weeks.

❖ Do you offer international shipping?

We truly appreciate your interest from around the world! At this time, we ship exclusively within the United States. As a family-owned business, we’re focused on providing the best possible experience for our U.S. customers.

❖ How can I track my order?

As soon as your order ships, we’ll email you a shipping confirmation with your tracking number. If you're having trouble, contact us anytime and we’ll be happy to help.

❖ How much does shipping cost?

We proudly offer FREE standard shipping on every order—no minimum purchase required.

Returns & Exchanges

❖ How do I initiate a return or exchange?

Because personalized, engraved, and custom-made jewelry is created especially for you, these items are final sale.

For eligible non-customized items, we offer a 7-day return window from the date of delivery. Simply contact our customer service team, and we’ll guide you through the return process.

If you have any questions, we’re always here to help.

❖ How long does it take to process a refund?

Once we receive your returned item, please allow 7–10 business days for inspection and refund processing. Approved refunds are issued to your original payment method. Depending on your bank or credit card provider, it may take a few additional business days for the refund to appear in your account.