Frequently Asked Questions

About Our Jewelry

❖ Can't find what you're looking for?

If you don’t see exactly what you’re looking for, we’re happy to help. Whether you’re searching for a specific design, creating a custom piece, or looking for the perfect gift, our team is here to assist. Just contact us, and we’ll help you find the perfect piece.

❖ What materials are your jewelry made from?

Our jewelry is crafted from premium quality materials, including solid 14K gold, genuine .925 sterling silver, and natural or lab grown genuine birthstones, depending on the design.

❖ How can I stay updated on new arrivals and promotions?

Subscribe to our email newsletter and follow us on social media to be the first to hear about new arrivals, exclusive promotions, and special offers.

Ordering & Payment

❖ What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept secure digital payment options such as PayPal, Apple Pay, Google Pay, and Amazon Pay for a fast, convenient checkout. Every transaction is encrypted and securely processed to protect your personal information.

❖ Can I modify or cancel my order after it's been placed?

Because we quickly begin processing personalized and custom jewelry, please contact us as soon as possible if you need to make changes. While we can’t guarantee modifications or cancellations once production has started, we’ll do our best to accommodate your request.

❖ Do your items come packaged?

Yes! Every order arrives in a complimentary gift box, making it perfect for gifting or treating yourself.

Shipping & Delivery

❖ When will my order ship?

Each piece is carefully handcrafted to order. Please allow approximately 2–3 weeks for production before your order ships. Production times may vary depending on the complexity of your design and current order volume.

❖ Do you offer international shipping?

We truly appreciate your interest from around the world! At this time, we ship exclusively within the United States. As a family-owned business, we’re focused on providing the best possible experience for our U.S. customers.

❖ How can I track my order?

As soon as your order ships, we’ll email you a shipping confirmation with your tracking number. If you're having trouble, contact us anytime and we’ll be happy to help.

❖ How much does shipping cost?

We proudly offer FREE standard shipping on every order—no minimum purchase required.

Returns & Exchanges

❖ How do I initiate a return or exchange?

Because personalized, engraved, and custom-made jewelry is created especially for you, these items are final sale.

For eligible non-customized items, we offer a 7-day return window from the date of delivery. Simply contact our customer service team, and we’ll guide you through the return process.

If you have any questions, we’re always here to help.

❖ How long does it take to process a refund?

Once we receive your returned item, please allow 7–10 business days for inspection and refund processing. Approved refunds are issued to your original payment method. Depending on your bank or credit card provider, it may take a few additional business days for the refund to appear in your account.